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Refund & Cancellation Policy
This policy explains when an order can be cancelled, when you are eligible for a refund, and how refunds are paid.
Cancellations
- Orders cannot be cancelled by the customer once they have been placed and paid for. Please check the part's compatibility with your bike before ordering, using the Bike Selector or by asking us on WhatsApp.
- We may cancel an order if the item is out of stock, was listed at an incorrect price, or cannot be delivered to your pincode. In that case you receive a full refund.
When You Are Eligible for a Refund
- We cancelled your order, as described above.
- You received a wrong, damaged or defective item, reported on WhatsApp within 48 hours of delivery with your order number and photos or an unboxing video, and a replacement is not available. When a replacement is available, we send it at no cost to you.
- You were charged more than once for the same order, or money was debited but your order was not confirmed.
When Refunds Are Not Given
- Change of mind, or ordering a part that does not fit your bike
- Parts that have been installed, fitted or used
- Damage reported more than 48 hours after delivery
Manufacturing defects that appear later are covered under our Warranty Policy.
How Refunds Are Paid
Approved refunds are always paid back to the original payment method. Once we approve a refund, the time it takes to reach your account depends on how you paid:
- UPI: within 5 working days
- Debit and credit cards: within 7 working days
- Net banking and wallets: within 7–10 working days
- UPI payments made over WhatsApp: refunded to the same UPI ID within 5 working days
Online payments are processed by our payment partner, Cashfree Payments. If money was debited for a payment that failed, it is reversed automatically by your bank, usually within 5–7 working days.
How to Request a Refund
Message us on WhatsApp or use our Contact page with your order number and the reason. We respond within 24 hours.
Last updated: October 2026